Shipping & delivery
Most orders ship direct to your door in 2–5 business days. In New York City, you can add White Glove delivery and our own team will deliver and set the equipment up for you.
Standard shipping (2–5 business days)
Your order ships direct to your door, anywhere in the country. Most orders arrive within 2–5 business days. Standard shipping is free on orders over $100 (otherwise calculated at checkout), and tracking is emailed as soon as your order is on its way.
White Glove delivery in NYC (from $99)
Live in New York City and want it handled for you? Choose White Glove at checkout. Your item routes to our local warehouse first, then our own team delivers, unboxes, assembles and fit-checks it on a scheduled basis — typically 3–7 days.
Need it sooner?
If shipping is slower than you need, we can rent you the same type of equipment to bridge the gap until your purchase arrives — and take a discount off that rental because you're buying. Call us and we'll set it up.
Returns
Unused equipment in original packaging can be returned within 30 days. A 30% restocking fee applies. Cushions and personal-hygiene items are non-returnable for health reasons.
HSA, FSA & insurance
HSA / FSA cards
Most mobility equipment is an eligible medical expense. HSA and FSA cards are accepted at checkout anywhere major credit cards are.
Itemized receipts
Every order gets an itemized receipt listing the item, price, date and our business details — the documentation most plans ask for.
Reimbursement help
Need a letter of medical necessity or a specific HCPCS code on your paperwork? Call us before you order and we'll prepare it.
We are not able to bill insurance directly. Coverage and eligibility depend on your plan.