Refund policy

At NYC Mobility Rentals, we are committed to your satisfaction with your purchase. If you are not completely satisfied with your order, you may return eligible items within 30 days from the date of delivery. Please review the following guidelines for a smooth return process:

Eligibility for Returns:

Items must be in their original condition and packaging, free from any signs of wear, damage, or alteration.
Items that have been used, assembled, or customized may not be eligible for return.
Return requests must be made within 30 days of the delivery date.

Restocking Fee:

For eligible returns, a restocking fee of up to 30% may be applied to cover the costs associated with processing and restocking the returned item. The exact restocking fee will be determined based on the condition of the returned item and its packaging.

Return Process:

To initiate a return, please contact our customer support team within the 30-day return period. You can reach us via [contact information].
Our customer support team will guide you through the return process, provide you with a Return Authorization (RA) number, and offer instructions on how to return the item.
Include the RA number with the returned item. Returns without a valid RA number may not be processed.
Return shipping costs are the responsibility of the customer, unless the return is due to a defect, error in the order, or a product that arrived damaged.
Refunds:

Refunds will be issued once the returned item is received, inspected, and confirmed to meet our return policy guidelines.
Refunds will be processed using the original payment method, minus any applicable restocking fee. Please allow 5-10 business days for the refund to be reflected in your account.

Exclusions:

Certain items, such as custom-made or personalized products, hygiene-sensitive items, and items that have been used, may not be eligible for return. Please check the product description for specific return eligibility.
Any shipping and handling charges are non-refundable unless the return is due to a defect, error in the order, or a product that arrived damaged.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Cancellations: If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled and must be processed as a return.

Contact Us: For all return inquiries and to initiate the return process, please contact our customer support team. We are here to assist you and ensure your satisfaction with your NYC Mobility Rentals purchase.

Please note that our Return Policy is subject to change, and the version on our website at the time of your purchase will be the one in effect. It is recommended to review the policy before making a purchase.