Shipping policy

Shipping Policy

At NYC Mobility Rentals, we are committed to providing a seamless and reliable shopping experience, including the safe and timely delivery of your mobility equipment and medical supplies. Our shipping policy outlines the essential information you need to know:

1. Shipping Regions:

  • We offer nationwide shipping within the United States. For international shipping inquiries, please contact our customer support team for assistance.

2. Shipping Methods:

  • We utilize reputable shipping carriers to ensure efficient and secure delivery of your orders. Shipping options may include standard ground shipping, expedited shipping, and freight delivery for larger items.

3. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation. In-stock items are usually shipped promptly, while products that require assembly or customization may have longer processing times. You will receive an email confirmation with tracking information once your order has been dispatched.

4. Estimated Delivery Times:

  • Delivery times may vary depending on your location, the shipping method selected, and product availability. Standard ground shipping typically takes 3-7 business days. Expedited shipping options may be available for faster delivery.
  • Please note that certain items, such as custom-made products or those requiring special order, may have longer delivery times. You will be informed of estimated delivery times during the checkout process.

5. Shipping Costs:

  • Shipping costs are determined based on the weight, dimensions, and shipping destination of your order. The shipping cost will be calculated and displayed during the checkout process for your review before finalizing your purchase.

6. Tracking Your Order:

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment's progress. You can use this information to monitor your order's delivery status.

7. Delivery Inspection:

  • Upon receiving your order, please inspect the package for any signs of damage or tampering. If you notice any issues, please report them to the delivery driver, take pictures if possible, and notify us immediately. We will assist you in addressing any concerns.

8. Order Confirmation:

  • After placing your order, you will receive an order confirmation email. Please review this email carefully to ensure that all order details are accurate. If you identify any discrepancies, contact our customer support team promptly.

9. Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us:

  • If you have any questions or require assistance with your order, shipping, or delivery, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.

At NYC Mobility Rentals, we are dedicated to making your shopping experience as smooth and convenient as possible. If you have any concerns or special requests regarding shipping, please feel free to contact us, and we will do our best to accommodate your needs.